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Eastern Gateway College Association of Color Emotion with Consumer Behavior Essay

 

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Essay:

Color-emotion is associated how with Consumer Behavior?

Reading material below

Reading: Lesson 13

Can Laughter Make Our Lives Better? Researchers Say Yes

Research from the UA’s Eller College of Management suggests that humor is a good thing in certain situations, but its effectiveness depends on your end goal.

Amy Schmitz

,UA Eller College of Management

April 11, 2018

Resources for the Media

Caleb Warren

Why do humorous dating profiles get more right swipes? Can being funny help solve problems? Is laughter really the best medicine?

Humor and the “good life” seem to go hand-in-hand. Funny people seem to move effortlessly through the world. Business articles and gurus prescribe humor as a key to effective workplace performance. The website for the African country of Eritrea even describes humor as “a tremendous resource for surmounting problems, enhancing your relationships, and supporting both physical and emotional health.”

“Humor, Comedy and Consumer Behavior,” a paper by Caleb Warren, assistant professor of marketing in the UA Eller College of Management; Adam Barsky of the University of Melbourne; and A. Peter McGraw of the University of Colorado’s Leeds School of Business, looks beyond advertising to highlight how and when humor helps people reach their goals.

The paper, forthcoming in the Journal of Consumer Research, breaks people’s goals into three broad categories: hedonic goals (maximizing pleasure and minimizing pain), utilitarian goals (optimizing long-term well-being) and social goals (getting along with others). The researchers integrate insights from psychology, management, linguistics, anthropology, medicine and neuroscience to propose a framework that summarizes the current scientific knowledge about humor.

The authors argue that humor appreciation (laughter and amusement) helps people feel better by making positive experiences, such as watching a movie or dining at a restaurant, more pleasant — and negative experiences, such as going for dental work or waiting in line, less unpleasant. Sharing a laugh also can help people bond and get along better.

But humor appreciation does not always improve utilitarian outcomes, such as decision-making or health. For example, laughing tends to make people more creative — but also more careless. Similarly, watching a funny movie may help someone recover from emotional ailments, such as depression or an anxiety disorder, but there is little evidence that humor will help with cancer or even a common cold.

Similarly, comedy production (trying to make others laugh) sometimes helps people reach their goals but other times gets in the way. For example, cracking a joke can help people capture attention, but it also can make a message seem less important.

One notable conclusion from the paper is that the effects of comedy production depend on the type of joke people tell, as well as whether the joke actually makes an audience laugh. Teasing and telling insulting jokes are less likely to help people cope with loss or navigate an awkward social interaction than joking about the weather or creating an amusing pun. But even jokes about the weather and puns won’t help if no one laughs.

https://uanews.arizona.edu (Links to an external site.)

Tom Wanek. (2014, November 2). How To Use Humor in Advertising [Video]. YouTube. 

minutemarketing. (2016, October 3). How To Sell Anything by changing consumer behaviour [Video]. YouTube. 

Reading: Lesson 14

Culture and Subculture

Culture is part of the external influences that impact the consumer. That is, culture represents influences that are imposed on the consumer by other individuals.

The definition of culture offered in one textbook is “That complex whole which includes knowledge, belief, art, morals, custom, and any other capabilities and habits acquired by man person as a member of society.”  From this definition, we make the following observations:

  • Culture, as a “complex whole,” is a system of interdependent components.
  • Knowledge and beliefs are important parts.  In the U.S., we know and believe that a person who is skilled and works hard will get ahead. In other countries, it may be believed that differences in outcome result more from luck.  “Chunking,” the name for China in Chinese, literally means “The Middle Kingdom.”  The belief among ancient Chinese that they were in the center of the universe greatly influenced their thinking.
  • Other issues are relevant.  Art, for example, may be reflected in the rather arbitrary practice of wearing ties in some countries and wearing turbans in others.  Morality may be exhibited in the view in the United States that one should not be naked in public.  In Japan, on the other hand, groups of men and women may take steam baths together without perceived as improper.  On the other extreme, women in some Arab countries are not even allowed to reveal their faces.  Notice, by the way, that what at least some countries view as moral may in fact be highly immoral by the standards of another country.  For example, the law that once banned interracial marriages in South Africa was named the “Immorality Act,” even though in most civilized countries this law, and any degree of explicit racial prejudice, would itself be considered highly immoral.

Culture has several important characteristics:  (1)  Culture is comprehensive.  This means that all parts must fit together in some logical fashion.  For example, bowing and a strong desire to avoid the loss of face are unified in their manifestation of the importance of respect.  (2)  Culture is learned rather than being something we are born with.  We will consider the mechanics of learning later in the course.  (3)  Culture is manifested within boundaries of acceptable behavior.  For example, in American society, one cannot show up to class naked, but wearing anything from a suit and tie to shorts and a T-shirt would usually be acceptable.  Failure to behave within the prescribed norms may lead to sanctions, ranging from being hauled off by the police for indecent exposure to being laughed at by others for wearing a suit at the beach.  (4)  Conscious awareness of cultural standards is limited.  One American spy was intercepted by the Germans during World War II simply because of the way he held his knife and fork while eating.  (5)  Cultures fall somewhere on a continuum between static and dynamic depending on how quickly they accept change.  For example, American culture has changed a great deal since the 1950s, while the culture of Saudi Arabia has changed much less.

Dealing with culture.  Culture is a problematic issue for many marketers since it is inherently nebulous and often difficult to understand.  One may violate the cultural norms of another country without being informed of this, and people from different cultures may feel uncomfortable in each other’s presence without knowing exactly why (for example, two speakers may unconsciously continue to attempt to adjust to reach an incompatible preferred interpersonal distance).

Warning about stereotyping.  When observing a culture, one must be careful not to over-generalize about traits that one sees.  Research in social psychology has suggested a strong tendency for people to perceive an “outgroup” as more homogenous than an “ingroup,” even when they knew what members had been assigned to each group purely by chance.  When there is often a “grain of truth” to some of the perceived differences, the temptation to over-generalize is often strong.  Note that there are often significant individual differences within cultures.

Cultural lessons.  We considered several cultural lessons in class; the important thing here is the big picture.  For example, within the Muslim tradition, the dog is considered a “dirty” animal, so portraying it as “man’s best friend” in an advertisement is counter-productive.  Packaging, seen as a reflection of the quality of the “real” product, is considerably more important in Asia than in the U.S., where there is a tendency to focus on the contents which “really count.”  Many cultures observe significantly greater levels of formality than that typical in the U.S., and Japanese negotiator tend to observe long silent pauses as a speaker’s point is considered.

Cultural characteristics as a continuum.  There is a tendency to stereotype cultures as being one way or another (e.g., individualistic rather than collectivistic).  Note, however, countries fall on a continuum of cultural traits.  Hofstede’s research demonstrates a wide range between the most individualistic and collectivistic countries, for example—some fall in the middle.

Hofstede’s Dimensions.  Gert Hofstede, a Dutch researcher, was able to interview a large number of IBM executives in various countries, and found that cultural differences tended to center around four key dimensions:

  • Individualism vs. collectivism:  To what extent do people believe in individual responsibility and reward rather than having these measures aimed at the larger group?  Contrary to the stereotype, Japan actually ranks in the middle of this dimension, while Indonesia and West Africa rank toward the collectivistic side.  The U.S., Britain, and the Netherlands rate toward individualism.
  • Power distance:  To what extent is there a strong separation of individuals based on rank?  Power distance tends to be particularly high in Arab countries and some Latin American ones, while it is more modest in Northern Europe and the U.S.
  • Masculinity vs. femininity involves a somewhat more nebulous concept.   “Masculine”  values involve competition and “conquering” nature by means such as large construction projects, while “feminine” values involve harmony and environmental protection.   Japan is one of the more masculine countries, while the Netherlands rank relatively low.  The U.S. is close to the middle, slightly toward the masculine side. ( The fact that these values are thought of as “masculine” or “feminine” does not mean that they are consistently held by members of each respective gender—there are very large “within-group” differences.  There is, however, often a large correlation of these cultural values with the status of women.)
  • Uncertainty avoidance involves the extent to which a “structured” situation with clear rules is preferred to a more ambiguous one; in general, countries with lower uncertainty avoidance tend to be more tolerant of risk.  Japan ranks very high.  Few countries are very low in any absolute sense, but relatively speaking, Britain and Hong Kong are lower, and the U.S. is in the lower range of the distribution.

Although Hofstede’s original work did not address this, a fifth dimension of long term vs. short term orientation has been proposed.  In the U.S., managers like to see quick results, while Japanese managers are known for take a long term view, often accepting long periods before profitability is obtained.

High vs. low context cultures:  In some cultures, “what you see is what you get”—the speaker is expected to make his or her points clear and limit ambiguity.  This is the case in the U.S.—if you have something on your mind, you are expected to say it directly, subject to some reasonable standards of diplomacy.  In Japan, in contrast, facial expressions and what is not said may be an important clue to understanding a speaker’s meaning.  Thus, it may be very difficult for Japanese speakers to understand another’s written communication.  The nature of languages may exacerbate this phenomenon—while the German language is very precise, Chinese lacks many grammatical features, and the meaning of words may be somewhat less precise.  English ranks somewhere in the middle of this continuum.

Ethnocentrism and the self-reference criterion.  The self-reference criterion refers to the tendency of individuals, often unconsciously, to use the standards of one’s own culture to evaluate others.  For example, Americans may perceive more traditional societies to be “backward” and “unmotivated” because they fail to adopt new technologies or social customs, seeking instead to preserve traditional values.  In the 1960s, a supposedly well read American psychology professor referred to India’s culture of “sick” because, despite severe food shortages, the Hindu religion did not allow the eating of cows.  The psychologist expressed disgust that the cows were allowed to roam free in villages, although it turns out that they provided valuable functions by offering milk and fertilizing fields.  Ethnocentrism is the tendency to view one’s culture to be superior to others.  The important thing here is to consider how these biases may come in the way in dealing with members of other cultures.

It should be noted that there is a tendency of outsiders to a culture to overstate the similarity of members of that culture to each other.  In the United States, we are well aware that there is a great deal of heterogeneity within our culture; however, we often underestimate the diversity within other cultures.  For example, in Latin America, there are great differences between people who live in coastal and mountainous areas; there are also great differences between social classes.

Language issues.  Language is an important element of culture.  It should be realized that regional differences may be subtle.  For example, one word may mean one thing in one Latin American country, but something off-color in another.  It should also be kept in mind that much information is carried in non-verbal communication.  In some cultures, we nod to signify “yes” and shake our heads to signify “no;” in other cultures, the practice is reversed.  Within the context of language:

  • There are often large variations in regional dialects of a given language.  The differences between U.S., Australian, and British English are actually modest compared to differences between dialects of Spanish and German.
  • Idioms involve “figures of speech” that may not be used, literally translated, in other languages.  For example, baseball is a predominantly North and South American sport, so the notion of “in the ball park” makes sense here, but the term does not carry the same meaning in cultures where the sport is less popular.
  • Neologisms involve terms that have come into language relatively recently as technology or society involved.  With the proliferation of computer technology, for example, the idea of an “add-on” became widely known.  It may take longer for such terms to “diffuse” into other regions of the world.  In parts of the World where English is heavily studied in schools, the emphasis is often on grammar and traditional language rather than on current terminology, so neologisms have a wide potential not to be understood.
  • Slang exists within most languages.  Again, regional variations are common and not all people in a region where slang is used will necessarily understand this.  There are often significant generation gaps in the use of slang.

Writing patterns, or the socially accepted ways of writing, will differs significantly between cultures. 

In English and Northern European languages, there is an emphasis on organization and conciseness.  Here, a point is made by building up to it through background.  An introduction will often foreshadow what is to be said.  In Romance languages such as Spanish, French, and Portuguese, this style is often considered “boring” and “inelegant.”  Detours are expected and are considered a sign of class, not of poor organization.  In Asian languages, there is often a great deal of circularity.  Because of concerns about potential loss of face, opinions may not be expressed directly.  Instead, speakers may hint at ideas or indicate what others have said, waiting for feedback from the other speaker before committing to a point of view.

Because of differences in values, assumptions, and language structure, it is not possible to meaningfully translate “word-for-word” from one language to another.  A translator must keep “unspoken understandings” and assumptions in mind in translating.  The intended meaning of a word may also differ from its literal translation.  For example, the Japanese word hai  is literally translated as “yes.”  To Americans, that would imply “Yes, I agree.”  To the Japanese speaker, however, the word may mean “Yes, I hear what you are saying” (without any agreement expressed) or even “Yes, I hear you are saying something even though I am not sure exactly what you are saying.”

Differences in cultural values result in different preferred methods of speech.  In American English, where the individual is assumed to be more in control of his or her destiny than is the case in many other cultures, there is a preference for the “active” tense (e.g., “I wrote the marketing plan”) as opposed to the passive (e.g., “The marketing plan was written by me.”)

Because of the potential for misunderstandings in translations, it is dangerous to rely on a translation from one language to another made by one person.  In the “decentering” method, multiple translators are used. 

The text is first translated by one translator—say, from German to Mandarin Chinese.  A second translator, who does not know what the original German text said, will then translate back to German from Mandarin Chinese translation.  The text is then compared.  If the meaning is not similar, a third translator, keeping in mind this feedback, will then translate from German to Mandarin.  The process is continued until the translated meaning appears to be satisfactory.

Different perspectives exist in different cultures on several issues; e.g.:

  • Monochronic cultures tend to value precise scheduling and doing one thing at a time; in polychronic cultures, in contrast, promptness is valued less, and multiple tasks may be performed simultaneously.  (See text for more detail).
  • Space is perceived differently.  Americans will feel crowded where people from more densely populated countries will be comfortable.
  • Symbols differ in meaning.  For example, while white symbols purity in the U.S., it is a symbol of death in China.  Colors that are considered masculine and feminine also differ by culture.
  • Americans have a lot of quite shallow friends toward whom little obligation is felt; people in European and some Asian cultures have fewer, but more significant friends.  For example, one Ph.D. student from India, with limited income, felt obligated to try buy an airline ticket for a friend to go back to India when a relative had died.
  • In the U.S. and much of Europe, agreements are typically rather precise and contractual in nature; in Asia, there is a greater tendency to settle issues as they come up.  As a result, building a relationship of trust is more important in Asia, since you must be able to count on your partner being reasonable.
  • In terms of etiquette, some cultures have more rigid procedures than others.  In some countries, for example, there are explicit standards as to how a gift should be presented.  In some cultures, gifts should be presented in private to avoid embarrassing the recipient; in others, the gift should be made publicly to ensure that no perception of secret bribery could be made.
  • _____________________________________________________________________________________

East Tennessee State University. (2017, January 6). MKTG 3202 – Consumer Behavior: The Self (7) [Video]. YouTube. 

Symbolic Consumption
It is the process through which consumers, on the basis of symbols, buy, consume, and dispose of products and services.
Consumers buy and use goods and services for both their utility and the things that they represent.
Are consumers attracted by certain logos?
Are certain logos appropriate for some products but not by others
Levis Tailored classics case
 

Semiotics
It refers to the study of signs and their meanings
How consumers use symbols to interpret the world
How symbols are chosen and given meaning
How they provide insights into the lives of consumers
What are the logos for Penn State? For Temple? What are the logos for Rutgers?
Why were they chosen?
 

Logos and their creation
Factual meaning ‘ what’s shown on the logo is related to something factual regarding the product  e.g. Rutgers 1766
What’s on the FedEx logo?
Learned meaning  – what’s shown in the logo is created and learned by the consumer  there is no factual relationship  e.g. Nike swoosh
 

Signs and Their Influence
Icons visual representations of objects, persons, or events
Clear, unambiguous
Indexes easily recognizable property(ies) of the idea that they represent
E.g., the  click  of a well-struck golf shot
Symbols learned associations between a signifier and a signified that are used to communicate ideas  e.g Golden Arches

Self-Image: Forms of Self-Image
Self-image is the configuration of beliefs related to the self
The relationships between consumers and the products that they buy
Own a sports car ? attractive and outgoing
Actual self-image (or private self): it involves those images that one has of oneself about which one feels protective how consumers see themselves
The self-consistency motive: doing things that are consistent with one’s own self-image
 

Forms of Self-Image (continued)
Ideal self-image: how consumer would like to be
By acquiring products consistent with their ideal self-image, consumers may boost their self-esteem
Social self-image: how we believe people think of us, and how we like people to think of us
The social consistency motive
Use of products to try to create a self image that is appropriate for a given social situation
 

Self-Image Congruence
See diagram on page 139
Self-image congruity: when a consumer’s self-image matches brand-user image
Actual self-congruity: brand user image is  matching with the consumer’s actual self-image
Ideal self-congruity: brand user image is  matching the consumer’s ideal self-image
Social self-congruity: brand user image is matching the consumer’s social self-mage
Ideal social self-congruity: brand user image is matching the consumer’s ideal social self-image
 

Gender Roles and Self-Image
Men’s vs. women’s products
Gender typed products may be matched with consumers’ gender-role orientation:
Masculinity independence, toughness, aggressiveness, competitiveness, achievement, rebelliousness
Femininity tenderness, sensitivity, dependence, compliance, cooperation
Androgyny both masculine and feminine characteristics
 

Body Image
It refers to how people view their bodies, physical selves, and appearance
It is central to personal identity
Actual body image  vs. ideal body image
Consider the growth in cosmetic surgery  – is our view of body image changing?
Breast enhancements, tummy tucks, botox, chin lifts, eye lifts, lip enhancers, ..
People are often very satisfied with specific parts of their body  e.g. they really like their hair
 

Personality
It refers to an individual’s consistent response tendencies across situations and over time  general trends
State approach to personality understanding the individual in the context of the whole
It allows us to predict what a person will do in a particular situation
Trait approach to personality understanding personality traits (consistent tendencies to respond to a given situation in certain ways)
General traits vs. consumption-specific personality traits
 

Do General Personality Traits Influence Consumer Behavior
Impulsiveness
It is measured using 12 adjectives*: impulsive, careless, self-controlled (RC**), extravagant, farsighted (RC), responsible (RC), restrained (RC), easily tempted, rational (RC), methodical (RC), enjoy spending, and planner (RC).
 

Specific Personality Traits and Consumer Behavior
The market maven consumer the kind of consumer who has information about many kinds of products, places to shop, and other aspects of the marketplace.
Has early awareness of new products
Exhibits high levels of specific information provision to others
Demonstrates a high level of general market information
Demonstrates a high level of market interest
Tends to read much of direct mail advertising
Implications for the marketing of new products
 

Consumer Innovativeness
It refers to the tendency on the part of consumers to be among the first to purchase new products within specific categories
Diffusion of innovations
Implications for the marketing of new products
 

Opinion Leadership
An opinion leader is a person who is well versed in a product category because perhaps his or her job is related to the product
Being motivated to spread the word (positive or negative)
Market maven versus opinion leader
Implications for the marketing technological innovations
 

Other Consumption-Specific Personality Traits
Coupon proneness the tendency to redeem coupons by purchasing the advertised product or service
Value consciousness the amount of concern the consumer has for need-satisfying properties of the product or service in relation to the price of that product or service
Deal proneness the tendency to look for deals

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